Customer Care & Sales Advisor I - Residential

Job overview

The Customer Care & Sales Advisor I is an onsite role in Rolla, MO, with an hourly rate of $15.00 to $16.50. This position supports Sparklight, a Cable One brand, by serving as a supportive voice and solutions partner for residential customers. The role exists to build trust with customers by resolving billing questions, scheduling service, and guiding product changes. By blending service and sales skills, the advisor helps retain customers and demonstrates the value of Sparklight's services.

What you'll do

• Apply retention and care methodologies
• perform sales and support tasks
• respond to inbound inquiries
• listen and identify customer needs
• address service disconnect requests
• provide billing information
• resolve issues
• schedule appointments
• meet sales goals.

What we're looking for

Skills & competencies

full-time

day shift

rolla mo

customer care

sales

residential

onsite

retention

support

cable

$15-$16.50/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision from day one
• Life insurance
• Paid time off
• 401k with 100% match up to 5%
• Tuition reimbursement.

Why this role

In-office position; requires High School Diploma or GED; 100% 401k match up to 5%.

About the employer

Cable One is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.