Automotive Service Advisor / Writer

Job overview

The Automotive Service Advisor / Writer role is full-time and onsite in Baltimore, MD. Compensation is not specified; the posting lists base salary and commission of 4%–5.5% of total parts and labor sales. DARCARS Automotive Group's service department supports vehicle maintenance and repair customers. The advisor gathers vehicle information, explains maintenance and repair needs, prepares estimates, and coordinates repair timing with customers and technicians. The role also manages appointments and follow-up while applying manufacturer warranty procedures and supporting customer satisfaction and retention.

What you'll do

• Greet customers and obtain vehicle information
• advise customers on manufacturer-specified vehicle care
• prepare complete and accurate repair estimates
• communicate repair completion times with customers and technicians
• answer service calls
• schedule appointments
• conduct customer follow-up
• follow manufacturer warranty guidelines
• protect customer, company, and manufacturer information and property
• comply with laws and company policy.

What we're looking for

Skills & competencies

automotive service advisor

service writer

customer service

repair estimates

warranty procedures

service appointments

baltimore md

darcars automotive group

full-time

onsite

commission 4%-5.5%

401(k)

pto

paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Base salary
• commission of 4%–5.5% of total parts and labor sales
• comprehensive benefits plan including 401(k)
• paid time off and holidays
• employee discounts on vehicle purchases, parts, and service repairs
• community service initiatives.

Why this role

Previous automotive Service Advisor experience is highly preferred; a valid driver's license and successful pre-employment screening are required. Commission is 4%–5.5% of total parts and labor sales.

About the employer

DARCARS Automotive Group is hiring for this role. Industry: General Automotive Repair. Sector: 81.