Account Services Representative

Job overview

The Account Services Representative role is hybrid in Charlotte, NC. Compensation is stated as $42,500, with the source listing the unit as per hour. The role supports ScentAir’s customer relationships and scent marketing services for business environments. The representative coordinates customer requests, resolves issues, and negotiates renewals to retain accounts and meet performance goals. By explaining product value and offering suitable upgrades, the role helps customers continue using ScentAir services and supports account growth.

What you'll do

• Coordinate inbound customer requests through Salesforce.com CRM
• make proactive outbound calls to customers requesting cancellation
• evaluate customer needs and resources for renewals
• provide tailored solutions
• resolve issues involving service features, pricing, payment options, and benefits
• sell upgrades
• maintain accurate account records
• negotiate pricing and bundles within company guidelines
• meet retention goals and performance metrics.

What we're looking for

Skills & competencies

account services representative

customer retention

account management

salesforce crm

contract renewals

customer support

charlotte nc

scentair technologies

$42,500 (unit listed per hour)

hybrid

scent marketing

Work arrangement

• Weekend coverage required

Benefits & perks

• Monthly bonus plan
• medical, dental, vision, and life insurance
• company-matched 401(k)
• company-issued laptop
• paid time off and enhanced holiday schedule
• community outreach program.

Why this role

Hybrid work arrangement; the description calls the position an Account Services Specialist and emphasizes customer retention and contract renewals.

About the employer

ScentAir Technologies LLC is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.