Managed Services Service Delivery Manager

Job overview

The Managed Services Service Delivery Manager role is onsite in Scottsdale, AZ, with compensation not specified. Corsica Technologies delivers managed IT services to clients. The manager owns service delivery and client relationships, coordinating technical teams to meet service-level agreements and operational goals. The role also drives service improvements, reporting, risk management, and account growth in support of reliable customer service.

What you'll do

• Own end-to-end service delivery for assigned customers
• monitor service performance and SLAs
• lead service reviews and resolve escalations
• maintain customer relationships
• coordinate service desk, infrastructure, cloud, security, network, and application support teams
• manage incident, problem, and change processes
• drive root-cause analysis and service improvements
• prepare operational and executive reports
• monitor budgets and service profitability
• support renewals and expansions.

What we're looking for

Skills & competencies

service delivery manager

managed services

scottsdale az

corsica technologies

it operations

client relationships

service-level agreements

cloud services

incident management

itil

service improvement

Work arrangement

• Weekend coverage required

Why this role

Role spans client relationship management, IT operations, service governance, and financial performance; preferred experience includes managed service provider operations and hybrid or multi-cloud environments.

About the employer

Corsica Technologies, LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.