Contact Center Support Expert

Job overview

The Contact Center Support Expert role is onsite in Indianapolis, IN. The posting states pay of $17 per hour. The position supports Delta Faucet Company customers, including consumers, plumbers, and dealers, with product questions and troubleshooting. The role exists to resolve customer challenges through telephone support, using product knowledge, critical thinking, and clear communication. It contributes to a customer service program recognized by J.D. Power for its phone support experience.

What you'll do

• Provide telephone customer service and troubleshooting for faucet and fixture products
• identify customer challenges and offer appropriate solutions
• handle voice interactions with professional communication
• navigate multiple systems and screens
• work the stated Monday–Saturday availability, including Saturdays and holidays.

What we're looking for

Skills & competencies

contact center support expert

customer service

telephone support

product troubleshooting

faucets and fixtures

indianapolis in

insite managed solutions

delta faucet company

$17/hr

monday–saturday availability

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), paid time off, health, vision, dental, short- and long-term disability eligibility within one month of start date, employee events, and celebrations.

Why this role

The role is 100% in-office; applicants must be authorized to work for any U.S. employer, as visa sponsorship is unavailable.

About the employer

Insite Managed Solutions is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.