Engagement and Go-to-Market Lead, AI Platform Services

Job overview

The Engagement and Go-to-Market Lead role is onsite in Charlotte, NC or the California Bay Area. Compensation is not specified. The role supports enterprise launch, onboarding, enablement, and adoption of AI and agentic platform services. The lead establishes scalable engagement approaches that improve customer experience, platform usage, and time to value. The role connects customers and stakeholders with product and engineering teams, using feedback and adoption measures to inform service and product improvements.

What you'll do

• Develop platform launch, engagement, and adoption strategies
• define service tiers, onboarding journeys, workshops, office hours, and support channels
• partner with product and engineering on technical enablement
• deliver workshops on LLM, RAG, agents, APIs, cloud services, and platform capabilities
• create communication plans, health reports, dashboards, training, and documentation
• track onboarding, usage, customer health, satisfaction, and value realization
• support executive briefings.

What we're looking for

Skills & competencies

engagement lead

go-to-market

ai platforms

agentic platforms

customer adoption

enterprise onboarding

llm

rag

apis

charlotte nc

california bay area

kasmo inc

Work arrangement

• Weekend coverage required

Why this role

Requires enterprise go-to-market, customer success, or platform enablement experience and technical understanding of AI platform concepts.

About the employer

Kasmo Inc is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.