Call Center Agent — Remote in Arkansas

Job overview

The Call Center Agent role is remote for residents of Arkansas. Compensation is $11–$15 per hour. ProVision Virtual Solutions is a virtual services company based in Little Rock, and the role supports its call center services team and client customers. The agent handles customer contacts across billing, basic technical support, roadside assistance, and concierge services, depending on assignment. The role contributes to customer resolution by troubleshooting, dispatching support when needed, coordinating with supervisors, and maintaining professional service.

What you'll do

• Support billing inquiries and disputes
• provide basic hardware and software troubleshooting
• dispatch technical crews when troubleshooting does not resolve issues
• answer roadside assistance calls, determine customer locations, and dispatch providers
• coordinate with supervisors and teammates
• maintain a positive and respectful customer-service approach.

What we're looking for

Skills & competencies

call center agent

remote

arkansas residents

provision virtual solutions

customer service

technical support

billing inquiries

roadside assistance

inbound calls

dispatch

25 hours per week

Work arrangement

• Weekend coverage required

Why this role

Must reside in Arkansas and have a professional home office with the specified internet speeds. At least 25 hours per week are required; a set schedule applies during the first 60–90 days for training and probationary call monitoring.

About the employer

ProVision Virtual Solutions is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.