Customer Service Representative — Nights

Job overview

The Customer Service Representative — Nights role is onsite in Waterloo, IA. The posting describes part-time work and does not specify compensation or exact shift hours. The representative supports Planet Fitness members, prospective members, and guests by providing customer service and assisting with new member sales. The role handles front desk interactions, phone calls, tours, check-ins, sign-ups, cancellations, and account updates while helping maintain club cleanliness. It contributes to a positive member experience by resolving questions, listening actively, and escalating issues when needed.

What you'll do

• Greet potential members
• answer calls and respond to questions
• provide information calls and tours
• assist with member check-ins, sign-ups, cancellations, amenity use, and account updates
• address member service questions and refer issues to management as needed
• help maintain club neatness and cleanliness.

What we're looking for

Skills & competencies

customer service representative

night role

part-time

waterloo ia

planet fitness

member services

front desk

new member sales

tours

check-ins

account updates

club cleanliness

Work arrangement

• Weekend coverage required

Benefits & perks

• Dollars for Scholars
• employee appreciation program
• free membership for employee and one family member or friend
• team member support
• health, dental, and vision insurance
• critical illness, short-term disability, accident, voluntary life, and pet insurance
• HSA
• advancement opportunities.

Why this role

Benefits include a free membership for the employee and one family member or friend, plus advancement opportunities.

About the employer

Planet Fitness - PF Baseline Fitness is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.