Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Collierville, TN, with stated pay of $22–$23 per hour. The role supports a sales and service team at a publicly traded manufacturing and distribution company headquartered in Collierville. The representative manages customer orders and account needs, coordinating with sales, warehouse, and other internal teams through the order fulfillment process. Accurate order validation, timely responses, and discrepancy resolution help meet customer needs and team targets.

What you'll do

• Communicate with customers by phone and email
• answer questions about products, pricing, and availability
• validate orders
• participate in order allocation to distribution centers
• manage assigned customer accounts according to procedures
• research reported issues and resolve discrepancies
• use multiple technology platforms and programs to address customer needs.

What we're looking for

Skills & competencies

customer service representative

collierville tn

adams keegan

customer orders

order validation

pricing and availability

shipment status

order fulfillment

customer account management

discrepancy resolution

sales and warehouse coordination

qad erp

esker order management

$22–$23/hour

Work arrangement

• Weekend coverage required

Why this role

QAD ERP and Esker Order Management familiarity are listed as a plus; a bachelor’s degree is preferred.

About the employer

Adams Keegan is hiring for this role. Industry: Office Administrative Services. Sector: 56.