Client Success Manager (Hybrid)
Compensation
$34.25 – $38.7 /hr
Employment type
Full-time
Work setting
On-site
Location
City of Chicago, IL
Schedule
Day shift
Posted
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Job overview
The Client Success Manager (Hybrid) is an onsite role based in Chicago, IL, with a salary range of $71,240–$80,496 per year. This position supports the Rewards Network team by managing a portfolio of restaurant accounts to drive retention and growth. The role focuses on maintaining client relationships, resolving account issues, and identifying opportunities for upselling services. By monitoring account health and providing strategic insights, the manager ensures clients realize the full value of the network's marketing and financial programs.
What you'll do
- Oversee customer journey for assigned accounts
- proactively address issues to minimize churn
- respond to support requests
- communicate service value to improve NPS
- identify upsell opportunities
- collaborate with sales teams
- monitor account health metrics
- share customer feedback with internal teams.
What we're looking for
- Skills & competencies
- full-timeday shiftchicago ilhybridclient successaccount managementrestaurant industrycrmsales supportretention$71k-$80k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Comprehensive benefits including medical, dental, vision, 401(k) match, dining reimbursement, and commuter benefits.
Why this role
Hybrid role with catered lunches; dining reimbursement benefits; focus on restaurant loyalty programs.
About the employer
Rewards Network is hiring for this role. Industry: Office Administrative Services. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Office Administrative Services
- Occupation code
- 13-1199.00
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Listing ID: 4610ba40-d00a-4021-8427-e3552728939b