Technical Support Engineer

Job overview

The Technical Support Engineer role is hybrid for employees local to the Alpharetta, GA or Scottsdale, AZ offices. Compensation is $27 per hour. Illumia provides integrated technology solutions to education, healthcare, and business campuses. The engineer diagnoses and resolves software and hardware issues for customers in mission-critical environments. The role supports customer outcomes and service delivery by coordinating escalations, documenting solutions, sharing knowledge, and improving support processes.

What you'll do

• Troubleshoot software and hardware issues across the product portfolio
• collaborate with internal teams to resolve escalated cases
• document solutions and contribute to the knowledge base
• drive process improvements that support service delivery and customer satisfaction
• advise customers in mission-critical environments.

What we're looking for

Skills & competencies

technical support engineer

hybrid

alpharetta ga

scottsdale az

illumia

software troubleshooting

hardware support

customer support

healthcare technology

higher education technology

$27 per hour

knowledge base

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible time off, paid holidays, volunteer time, health, dental and vision insurance, employee assistance program, employer-paid life and disability insurance, FSA or HSA, matched 401(k), and employee stock purchase plan.

Why this role

Hybrid arrangement for local employees in Alpharetta or Scottsdale; specialized teams include Healthcare, Higher Education, Payments, or Food Services.

About the employer

Illumia, LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.