Guest Services Agent

Job overview

The Guest Services Agent works onsite in Las Vegas, NV. Compensation is not specified. Crescent Hotels & Resorts emphasizes positive guest interactions and courteous service as central to the guest experience. The agent supports hotel operations by welcoming guests, completing check-in and check-out, processing payments, responding to requests, and resolving concerns to help maintain a positive and secure stay.

What you'll do

• Greet guests and provide accurate information
• complete registration and room assignment
• issue electronic keys and welcome materials
• authorize credit cards, handle payments, and post charges
• answer calls and relay messages
• retrieve mail and packages
• close guest accounts and check satisfaction
• research and resolve complaints
• follow attendance, safety, and security procedures.

What we're looking for

Skills & competencies

guest services agent

hotel front desk

guest registration

check-in

check-out

payment processing

guest relations

complaint resolution

las vegas nv

crescent hotels & resorts

front office

customer service

Work arrangement

• Weekend coverage required

Why this role

Front-office role requiring guest communication, computer system use, payment handling, and calm judgment during busy periods or emergencies.

About the employer

Crescent Hotels & Resorts LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.