Registered Nurse (RN)/Licensed Practical Nurse (LPN), Onsite Telephone Triage, 3rd Shift

Job overview

The Registered Nurse (RN)/Licensed Practical Nurse (LPN), Onsite Telephone Triage, 3rd Shift role is onsite at headquarters in Cleveland, OH. Compensation is not specified. Reserve Care provides hospice, palliative, and grief support to patients, families, and communities. The clinical agent role supports patients and families by triaging calls, assessing care needs, and coordinating interventions with the transdisciplinary team. It contributes to the implementation of each patient’s plan of care and to compassionate support for people receiving end-of-life care.

What you'll do

• Answer escalated calls from families, hospital staff, nurses, pharmacies, patients, and providers
• assess situations and care needs
• triage inbound calls and provide advice or dispatch interventions
• relay updated provider contact information
• document patient information in the agency’s electronic medical record and related systems
• remain available in Five9 to provide medical guidance to supporting agents.

What we're looking for

Skills & competencies

registered nurse

licensed practical nurse

telephone triage

onsite

3rd shift

cleveland oh

reserve care

hospice

palliative care

clinical assessment

ohio rn license

electronic medical records

five9

tuition assistance

Work arrangement

• Weekend coverage required

Benefits & perks

• Retirement, health, dental, and vision benefits
• voluntary benefits
• corporate discounts
• tuition assistance
• technology package.

Why this role

The description identifies Clinical Agents as Telephone Triage LPNs and requires an active Ohio Registered Nurse license, graduation from an accredited nursing school, and 2–4 years of clinical support, triage, or medical call experience. The title specifies onsite telephone triage and 3rd shift.

About the employer

Hospice of the Western Reserve is hiring for this role. Industry: Home Health Care Services. Sector: 62.