Customer Service Associate — Service Writer

Job overview

The Customer Service Associate — Service Writer role is onsite in Mount Pleasant, SC. Compensation is not specified. The position supports Precision Tune Auto Care’s customer service at its locally owned and operated auto care business. This role serves as the first point of contact for customers and helps create a welcoming, professional service experience. It connects customer concerns with technician work through clear explanations, appointment scheduling, status updates, and follow-up.

What you'll do

• Greet customers
• listen to and document service concerns
• explain recommended services, costs, and timelines
• answer calls and schedule appointments
• coordinate communication between customers and technicians
• provide updates and follow up
• maintain the front office
• support store sales goals and customer retention.

What we're looking for

Skills & competencies

customer service associate

service writer

mount pleasant sc

precision tune auto care

full-time

customer service

appointment scheduling

auto care

front office

technician coordination

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision benefits
• paid time off and holidays
• ongoing training and career growth opportunities.

Why this role

Automotive experience is not required. Benefits include health, dental, and vision coverage, paid time off and holidays, ongoing training, and career growth opportunities.

About the employer

Precision Tune Auto Care - 6421 Tune, Inc is hiring for this role. Industry: General Automotive Repair. Sector: 81.