Automotive Customer Service Advisor

Job overview

The Automotive Customer Service Advisor role is an onsite, full-time position in Herndon, VA. Compensation is described as competitive and based on experience, with no numeric amount specified. QGR Jiffy Lube describes efficient inspection teams, a point-of-sale system that illustrates vehicle needs, and technicians who provide inspection reports. The advisor serves as a primary customer contact, explains service recommendations, and coordinates with technicians to address vehicle needs. The role supports customer service and sales by managing check-in, estimates, orders, billing, and updates on vehicle status and promised completion times.

What you'll do

• Greet customers and acknowledge requests
• check in customers and verify information
• handle phone calls professionally and encourage service visits
• explain and sell product offerings and service recommendations
• document and communicate recommendations
• write estimates and order parts as needed
• create and bill sales orders
• work toward company and individual sales goals
• communicate vehicle status and promised completion times.

What we're looking for

Skills & competencies

full-time

automotive customer service advisor

customer service

automotive service

sales

service recommendations

estimates

parts ordering

herndon va

qgr jiffy lube

401(k) match

tuition reimbursement

paid vacation

no late evenings

Work arrangement

• Weekend coverage required

Benefits & perks

• Matching 401(k)
• on-the-job training through Jiffy Lube University
• tuition reimbursement
• paid vacation and holidays
• medical insurance.

Why this role

The posting states there are no late evenings and offers Jiffy Lube University online training.

About the employer

QGR Jiffy Lube is hiring for this role. Industry: Automotive Oil Change and Lubrication Shops. Sector: 81.