Customer Service Specialist

Job overview

The Customer Service Specialist is an onsite role based in Hilton Head Island, SC. Compensation is not specified for this position, which supports the retail store operations team at Sherwin-Williams. This role exists to provide exceptional service to retail and wholesale customers by assisting with product selection, processing sales transactions, and maintaining store standards. The specialist contributes to the team's success by meeting sales goals and ensuring a high-quality customer experience.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

day shift

hilton head island sc

sherwin-williams

retail

sales

customer service

onsite

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Life, Career, and Connection benefits including health, well-being, and professional development.

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.