Front Desk Agent — MainStay Suites

Job overview

The Front Desk Agent role is onsite in Rapid City, SD. Compensation is $15 per hour. The position supports guest services at MainStay Suites Rapid City. The agent manages guest arrivals, departures, reservations, requests, and transactions while maintaining a welcoming front desk and lobby. The role contributes to guest satisfaction by providing hotel information, promoting amenities, and assisting with property needs as required.

What you'll do

• Welcome and assist guests
• process check-ins, check-outs, reservations, and requests
• answer phones and provide information about hotel services and local attractions
• handle guest accounts, payments, and transactions
• promote hotel amenities
• maintain a clean front desk and lobby
• assist with laundry, light maintenance, and snow removal as needed
• follow safety, security, and cash-handling procedures
• serve as Manager on Duty when management is unavailable.

What we're looking for

Skills & competencies

front desk agent

hotel

rapid city sd

sand hospitality

$15/hour

guest services

check-in and check-out

reservations

customer service

full-time

weekend and holiday availability

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Growth opportunities.

Why this role

Hospitality or customer service experience is a plus but not required. Flexible schedule includes some weekends and holidays.

About the employer

Sand Hospitality is hiring for this role. Industry: Lessors of Nonresidential Buildings (except Miniwarehouses). Sector: 53.