Switchboard Operator Supervisor

Job overview

The Switchboard Operator Supervisor role is onsite in Erie, PA, supporting the Erie VA Medical Center. Compensation is not specified. Innovation At Work, Inc. provides switchboard operations support under VA and government contract requirements. This working supervisor oversees daily switchboard operations while also answering and routing calls as needed. The role maintains staffing and performance, supports emergency communications, and ensures the team meets applicable VA procedures, government protocols, and contractual standards.

What you'll do

• Oversee switchboard operations
• answer and route incoming and outgoing calls
• operate telephone, paging, alarm, and emergency communications systems
• respond to emergency calls and codes
• manage staffing, schedules, timekeeping, and employee performance
• train staff
• maintain service quality and contract compliance.

What we're looking for

Skills & competencies

switchboard operator supervisor

erie pa

innovation at work

erie va medical center

telephone operations

call routing

emergency communications

paging systems

team supervision

staff scheduling

timekeeping

call center experience

medical terminology

Work arrangement

• Weekend coverage required

Why this role

A working supervisor role that combines team oversight with active telephone operator duties and emergency communications support.

About the employer

116508 Innovation At Work is hiring for this role. Industry: Office Administrative Services. Sector: 56.