Service Manager

Job overview

The Service Manager role is onsite in Charlotte, NC, and compensation is not specified. The manager supports front-line restaurant operations at Hawkers Asian Street Food, whose stated purpose is to spark adventure and deliver a strong guest experience. The role partners with the General Manager to support sales, profitability, team development, and guest service. It oversees shift execution, financial and administrative processes, staff training, guest concerns, and compliance so the restaurant operates consistently and safely.

What you'll do

• Partner with the General Manager on sales, revenue, and profitability goals
• follow systems for tracking expenses and revenues
• support scheduling, payroll, and administrative tasks
• lead shifts and train leaders
• train, coach, and develop team members
• support recruiting and onboarding
• engage with guests and address reviews or complaints
• maintain a safe and compliant work environment.

What we're looking for

Skills & competencies

service manager

charlotte nc

hawkers asian street food

restaurant operations

guest experience

team leadership

sales performance

shift leadership

staff development

food safety

hospitality

Work arrangement

• Weekend coverage required

Why this role

The posting asks for 3–5 years of service-oriented hospitality experience and current safe food handler certifications; completion of the Hawkers Leader-In-Training program is required.

About the employer

Hawkers Asian Street Food is hiring for this role. Industry: Full-Service Restaurants. Sector: 72.