Technical Support Technician

Job overview

The Technical Support Technician role is based in Littleton, CO. Compensation is stated as $55,000–$75,000 annually before geographic adjustment. Can/Am Technologies develops Teller cashiering software for city and county governments across North America. The technician handles client-reported issues in the Teller software platform, resolving or documenting and routing problems while meeting service-level agreements and maintaining client communication. The role supports reliable software use through investigation, configuration changes, clear guidance, and improvements to support tools and processes.

What you'll do

• Triage and research incoming support tickets
• investigate database and application logs
• guide clients through resolution steps
• validate and apply configuration changes using SQL, XML, or JSON
• escalate code-level issues with supporting evidence
• write knowledge-base articles, documentation, and training materials
• improve support tools and processes.

What we're looking for

Skills & competencies

technical support technician

littleton co

can/am technologies

$55k–$75k/year

client support

saas

teller software

sql

xml

json

support tickets

database logs

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• 401(k)
• paid time off.

Why this role

Supports a SaaS cashiering platform used by city and county governments; salary range is adjusted for geographic differences.

About the employer

Can/Am Technologies is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.