Client Concierge/ Customer Loyalty Specialist

Job overview

The Client Concierge/ Customer Loyalty Specialist is an onsite role based in Portland, OR, with compensation ranging from $25 to $30 per hour plus bonuses. This position supports the Dominic Scott Agency Inc. by providing concierge-style insurance service to clients. The role exists to build trust through proactive outreach, policy reviews, and service follow-through. It contributes to the agency's mission by helping clients understand their coverage and adapting protection as their lives change.

What you'll do

• Provide communication and problem-solving support
• build trust through outreach
• consult with clients on coverage
• support retention
• track activity in CRM
• meet team goals.

What we're looking for

Skills & competencies

full-time

day shift

portland or

client concierge

insurance

customer loyalty

onsite

sales

relationship management

no nights

Work arrangement

• Weekend coverage required

Benefits & perks

• Monthly performance bonus, PTO, paid holidays, health, dental, vision insurance, retirement plan.

Why this role

Boutique agency, 2024 Agency of the Year, concierge-style service.

About the employer

Dominic Scott Agency Inc is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.