Application Production Support Analyst, Payments

Job overview

The Application Production Support Analyst role is onsite in Plano, TX, with compensation of $58.26–$66.26 per hour. The posting describes a 12+ month contract position supporting a global financial institution’s critical payment-processing applications. The analyst provides Level 3 production and technical support to maintain application health and restore service. The role contributes to platform stability by monitoring payment processing, investigating incidents, supporting releases and maintenance, coordinating global shift handoffs, and partnering with technology teams.

What you'll do

• Provide Level 3 production and technical support
• monitor application health and payment processing
• investigate and resolve incidents and perform transaction recovery
• support releases and infrastructure maintenance
• coordinate global shift handoffs and maintain operational procedures
• partner with application, middleware, database, and operations teams to restore service and improve platform stability.

What we're looking for

Skills & competencies

application production support analyst

payments

plano tx

genesis10

$58.26–$66.26/hr

level 3 support

incident management

linux/unix

oracle sql

splunk

dynatrace

12+ month contract

Work arrangement

• Weekend coverage required

Benefits & perks

• For contract roles, Genesis10 lists a behavioral health platform, medical, dental and vision coverage, health savings account, voluntary hospital indemnity and term life insurance, 401(k), sick pay where applicable, and commuter benefits in specified locations.

Why this role

Requires 5–7 years of production or technical support experience; Linux/Unix, Oracle SQL/PLSQL, REST/SOAP, Splunk, Dynatrace, and application messaging/MQ experience are listed.

About the employer

Genesis10 is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.