Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Essexville, MI. Compensation is not specified. Hart Medical Equipment operates in the durable medical equipment industry, providing clinical respiratory equipment and related services. The representative serves as a point of contact for patients, caregivers, referral sources, and commercial accounts. The role processes orders, answers inquiries, resolves complaints, and coordinates documentation, insurance information, and equipment delivery or pickup to support timely service.

What you'll do

• Answer calls and greet visitors
• qualify and process customer orders
• verify insurance eligibility and reimbursement information
• enter orders and changes into the computer system
• arrange delivery or pickup
• handle complaints and follow up
• audit delivery and pickup paperwork
• track rentals and reorders
• obtain prior authorizations and physician orders
• maintain patient files
• instruct customers and caregivers in safe equipment use.

What we're looking for

Skills & competencies

customer service representative

durable medical equipment

respiratory equipment

patient support

essexville mi

hart medical equipment

order processing

insurance verification

prior authorizations

delivery coordination

full-time

high school diploma

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical insurance options
• dental and vision insurance
• short- and long-term disability options
• life insurance
• paid time off
• paid holidays
• 401(k) and 401(k) match.

Why this role

High school diploma or equivalent and prior clerical or customer service experience required; medical office, insurance billing, Medicare/Medicaid, or bookkeeping experience preferred. Schedule may include staggered shifts based on company needs.

About the employer

Hart Medical Equipment is hiring for this role. Industry: Home Health Care Services. Sector: 62.