Guest Services Associate

Job overview

The Guest Services Associate role is onsite in Sevierville, TN; compensation is not specified. SkyLand Ranch is a Smokies attraction featuring a chair lift, mountain coaster, food, shopping, and mini-animals. The associate welcomes guests, explains attractions and pricing, and processes transactions through the point-of-sale system. The role helps create a welcoming atmosphere and supports efficient, accurate guest service throughout the attraction.

What you'll do

• Welcome guests promptly
• explain attraction features and available options
• participate in upselling strategies as directed
• operate the point-of-sale system and handle payments accurately
• understand coupons, vouchers, and ticket types
• maintain a clean and sanitary work area
• address customer concerns and involve management when needed
• complete transactions efficiently.

What we're looking for

Skills & competencies

guest services associate

skyland ranch

sevierville tn

guest service

attraction

point of sale

ticketing

customer experience

part-time

weekend work

day shift

mid-shift

evening shift

Work arrangement

• Weekend coverage required

Benefits & perks

• Full-time team members may access medical, dental, vision, and life insurance options
• other listed offerings include bonuses and incentives, weekly pay, growth opportunities, exchange program, team events, PTO, and 401(k) with 5% company match.

Why this role

The posting lists part-time, full-time, and seasonal opportunities, multiple shift options, and benefits for full-time team members.

About the employer

SkyLand Ranch in Sevierville is hiring for this role. Industry: Amusement and Theme Parks. Sector: 71.