Guest Service Agent

Job overview

The Guest Service Agent position is onsite in Louisville, KY. The stated pay range is $15–$17 per hour. HHM Hotels provides hotel guest services and describes a growth path from front desk supervisor or sales coordinator to front office manager or sales manager. The agent welcomes and assists guests, manages check-in and reservations, processes payments, and responds to requests and complaints. The role supports guest satisfaction through courteous service, accurate transactions, and coordination with hotel operations.

What you'll do

• Greet and assist guests
• register and assign rooms
• verify payment and credit
• make and confirm reservations
• process bills and payments
• handle messages and guest requests
• resolve complaints or escalate them
• safeguard valuables
• balance accounts and conduct audits
• and assist in the breakfast area or with luggage when needed.

What we're looking for

Skills & competencies

guest service agent

hhm hotels

louisville ky

hotel front desk

guest registration

reservations

guest payments

customer service

guest satisfaction

pms systems

$15–$17/hour

travel discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• paid time off
• 401(k) match
• daily pay
• basic life insurance
• travel discounts
• commuter benefits
• wellness resources
• professional development
• and referral bonuses.

Why this role

The schedule varies and may include holidays, weekends, and alternate shifts.

About the employer

HHM Hotels is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.