Customer Care Associate

Job overview

The Customer Care Associate role is an onsite position based in Las Cruces, NM. Compensation is not specified beyond the $19.00/hr rate mentioned in the posting, and this role supports the Life Insurance department by providing service to policyholders and agents. This role exists to provide front-line support to insurance customers, ensuring high satisfaction and adherence to service metrics. The associate will handle inquiries regarding payments, policy information, and claims, while maintaining accurate records and collaborating with team members to resolve service issues.

What you'll do

• Provide front-line phone support to policyholders, beneficiaries, and agents.
• Process policy updates, beneficiary changes, and premium adjustments.
• Research and resolve routine inquiries while escalating complex cases.
• Maintain detailed records and ensure data entry accuracy.
• Adhere to service-level agreements and quality benchmarks.

What we're looking for

Skills & competencies

full-time

day shift

las cruces nm

customer service

call center

life insurance

onsite

no on-call

no travel

entry level

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance, 401k with match, PTO, disability coverage.

Why this role

Requires 1 year of remote customer service experience and call center KPI understanding.

About the employer

Trans.Appl.Group Inc. NE is hiring for this role. Industry: Direct Life Insurance Carriers. Sector: 52.