Front Office Supervisor

Job overview

The Front Office Supervisor role is onsite in Nashville, TN. Compensation is not specified. The position supports the hotel’s front office and Kana Hotel Group’s goal of delivering high-quality service and value to guests. The supervisor coordinates daily front desk operations, supports and trains team members, and serves as the first escalation point for guest issues. The role helps maintain accurate guest registration, checkout, cash handling, and security procedures.

What you'll do

• Assist guests with check-in and checkout, room assignments, key issuance, and billing
• train and direct new team members
• supervise registration and checkout procedures
• address guest issues and operational challenges
• document incidents and service recovery
• ensure compliance with policies, cash handling, and security protocols
• foster a professional, team-oriented environment.

What we're looking for

Skills & competencies

front office supervisor

nashville tn

home2 suites

tru

kana hotel group

hotel operations

guest check-in

guest checkout

team training

guest service

cash handling

medical

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental
• 401(k)
• earned wage access
• vacation and sick time
• holiday pay
• bonus opportunities
• brand-specific employee discounts
• disability and life insurance.

Why this role

The employer lists immediate pay through earned wage access, bonus opportunities, vacation and sick time, and brand-specific employee discounts.

About the employer

Home2 Suites/Tru Dual Brand Nashville/Downtown, TN is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.