Operator and Intake Specialist

Job overview

The Operator and Intake Specialist role is onsite in Dallas, TX, with a Monday–Friday, 8 a.m.–5 p.m. schedule. Compensation is not specified; the posting says salary is based on experience. Rad & Associates is a law firm, and this entry-level position offers the ability to advance and grow with the company. The role serves as a first point of contact for callers and prospective clients, routing calls and gathering initial case information. It supports the firm by scheduling consultations, documenting inquiries, and helping qualified leads move into active-client onboarding.

What you'll do

• Answer and route calls on a multi-line phone system
• greet callers and provide basic information
• take and distribute accurate messages
• handle urgent calls and contact staff or emergency teams as needed
• log call details and perform basic computer work
• screen prospective-client inquiries and gather case details
• schedule consultations
• enter notes and contact information into case management software
• send retainer agreements and collect initial paperwork.

What we're looking for

Skills & competencies

operator and intake specialist

legal intake

call routing

client screening

case management

spanish bilingual required

entry-level

dallas tx

rad & associates

monday–friday

8 a.m.–5 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and matching
• performance-based bonus
• dental, health, and vision insurance
• paid time off
• training and development
• advancement opportunities.

Why this role

Spanish bilingual ability is required; the posting requires a high school diploma or GED, a valid driver’s license, and reliable transportation.

About the employer

Rad & Associates PLLC is hiring for this role. Industry: Offices of Lawyers. Sector: 54.