Call Center Agent

Job overview

The Call Center Agent is an onsite position based in Honolulu, HI. Compensation is $19/hr for this full-time role, which supports the state healthcare division by assisting customers with account inquiries. This role exists to serve as the first point of contact for customers, providing exceptional service and resolving complex inquiries. The agent handles escalated issues, processes transactions, and maintains thorough knowledge of client programs and policies.

What you'll do

• Answer inbound calls, emails, and website inquiries.
• Assist customers with account issues and provide accurate information.
• Process transactions via mainframe or web-based applications.
• Provide calm conflict resolution for frustrated customers.
• Maintain knowledge of client programs and policies.

What we're looking for

Skills & competencies

full-time

day shift

honolulu hi

call center agent

conduent

onsite

healthcare

medicaid

customer service

$19/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision benefits from day one, paid time off, and paid training.

Why this role

1+ years call center experience; 2+ years Medicaid or medical insurance experience required; 50 WPM typing speed.

About the employer

Conduent State Healthcare, LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.