Client Services Manager

Job overview

The Client Services Manager role is based in an office on Oahu, with regular in-office work in Honolulu, HI, and an annual salary range of $97,320–$126,516. UHA focuses on health coverage and states that it pays 100% of employees’ family medical insurance and provides 20 days of paid personal time off during the first year. The manager leads and develops Client Services Supervisors and oversees department workflows and service standards. The role supports client retention and renewals, strengthens broker and client relationships, and helps the department meet its business plan and organizational goals.

What you'll do

• Lead, coach, and develop Client Services Supervisors
• build relationships with brokers, consultants, and clients
• support client relationship management, retention, and renewals
• conduct retention meetings
• monitor workloads and tasks through Salesforce
• oversee training materials, procedures, and workflows
• maintain service quality and Open Enrollment presentations
• support performance improvement and department operations.

What we're looking for

Skills & competencies

client services manager

client services

team leadership

account management

client retention

renewals

salesforce

honolulu hi

uha

$97,320–$126,516/year

family medical insurance

20 days paid time off

open enrollment

oahu

Work arrangement

• Weekend coverage required

Benefits & perks

• UHA pays 100% of family medical insurance and provides 20 days of paid personal time off during the first year
• the posting also mentions competitive compensation and excellent benefits.

Why this role

Requires 7–10 years of account management and servicing, sales, and customer retention experience, plus 3–5 years supervising or managing teams. Candidates must currently reside on Oahu; travel on Oahu and, when necessary, to neighbor islands is required.

About the employer

UHA is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.