Customer Service Supervisor

Job overview

The Customer Service Supervisor role is onsite in Moline, IL. Compensation is not specified. The role supervises KONE’s customer service team and call center operations. The role ensures the team is staffed and available to respond to customer calls, while supporting employee development and a seamless customer experience. It manages team-related people and payroll processes, escalates customer complaints, and contributes to KC3 operational projects.

What you'll do

• Supervise and monitor customer service team members
• ensure staffing and availability for customer calls
• process payroll for direct team members and call center contractors
• ensure KC3 staffing aligns with call volume and budget
• manage people and culture tasks
• support hiring, interviewing, and training contract employees
• identify coaching and training opportunities
• escalate customer complaints
• work with frontline teams on customer experience
• contribute to KC3 operations projects.

What we're looking for

Skills & competencies

customer service supervisor

call center

customer service

team supervision

staffing

payroll

employee training

customer complaints

moline il

kone

24/7 emergency availability

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) employer match and non-elective contribution
• medical, prescription, dental and vision insurance
• HSA and FSA
• paid time off and holidays
• parental leave
• tuition reimbursement
• commuter benefits
• additional insurance and well-being programs.

Why this role

The posting states availability 24/7 for emergencies.

About the employer

KONE, Inc is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.