Solar Service Specialist, Technical and Customer Support

Job overview

The Solar Service Specialist role is listed as fully remote; the posting does not specify a remote geographic scope or compensation. The role supports Exact Solar’s growing service department and helps customers and field teams resolve solar system issues.

What you'll do

• Troubleshoot residential and commercial solar PV systems remotely, analyze performance data and inverter communications, guide customers through screen-share sessions, support escalations, coordinate service requests, document cases, prepare warranty claims, coordinate with vendors, review technician reports, and assist with invoicing and service KPI tracking.

What we're looking for

Skills & competencies

solar service specialist

solar pv

technical support

customer support

remote diagnostics

inverter systems

warranty coordination

service coordination

exact solar

fully remote

crm

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), competitive salary, dental insurance, health insurance, and paid time off.

Why this role

Combines remote solar diagnostics and customer communication with field-team, warranty, and service coordination support.

About the employer

Exact Solar is hiring for this role. Industry: Electrical Contractors and Other Wiring Installation Contractors. Sector: 23.