Call Center Representative

Job overview

The Call Center Representative role is described as onsite in Greensboro, NC. Compensation is $18–$22 per hour; the description specifically states $22 per hour on a 1099 basis. The posting describes CAP Global Works as a facilities management company and says the representative connects customers with facilities maintenance teams. The representative handles customer inquiries and service requests, assigns and tracks maintenance work orders, and provides updates to customers and internal teams. The role also coordinates emergency requests and escalates complex issues to support smooth facilities operations.

What you'll do

• Handle customer inquiries by phone and email
• log service requests
• assign and track maintenance work orders
• maintain records and generate reports
• provide updates
• escalate complex issues
• coordinate emergency requests and follow established protocols.

What we're looking for

Skills & competencies

call center representative

customer service

facilities management

work orders

service requests

phone support

email support

emergency coordination

greensboro nc

$18–$22 per hour

cap global works

Work arrangement

• Weekend coverage required

Why this role

The description calls this an onsite, long-term position and states a $22-per-hour 1099 rate.

About the employer

CAP Global Works, LLC is hiring for this role. Industry: Facilities Support Services. Sector: 56.