Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative works onsite in Farmington, IL, with a stated salary range of $40,000–$55,000 per year. The agency describes a focus on exceptional service and community involvement.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions
• and coordinate with agency team members while anticipating community members’ needs.

What we're looking for

Skills & competencies

customer service representative

farmington il

state farm agent

full-time

insurance

policy information

policy changes

claims follow-up

customer records

community service

$40k–$55k/year

flexible schedule

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement, health insurance, advancement opportunities, paid time off, training and development, 401(k), performance-based bonus, competitive salary, and flexible schedule.

Why this role

Previous customer service experience is preferred. The posting notes potential internal growth opportunities for driven, sales-minded candidates.

About the employer

Tom Conklin - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.