Member Services Representative — Full Time Overnight

Job overview

Member Services Representative — Full Time Overnight is an onsite position in Bowling Green, OH. Compensation is not specified. The role supports Planet Fitness members and guests and helps maintain a clean, welcoming club environment. As a first point of contact, the representative handles member questions, account needs, and membership transactions while supporting club cleanliness and operations. The role contributes to a positive member experience and the club’s “Judgement Free” environment.

What you'll do

• Greet members and guests
• respond to questions and concerns
• assist with account and billing inquiries
• explain memberships and amenities
• support tours, sign-ups, and membership goals
• check members in
• answer phones
• process memberships, cancellations, and payments
• follow opening and closing procedures as assigned
• and perform cleaning duties throughout the club.

What we're looking for

Skills & competencies

bowling green oh

planet fitness

member services representative

overnight

member support

membership sales

front desk

customer service

club cleanliness

cpr/aed certification

tanning certification

Work arrangement

• Weekend coverage required

Benefits & perks

• Free uniforms, health, dental and vision insurance, paid time off, training and development, wellness resources, 401(k) and matching, free Black Card membership, flexible spending accounts, disability and life insurance, and advancement opportunities.

Why this role

The posting specifies an overnight schedule and requires CPR/AED and tanning certifications within company time frames.

About the employer

Planet Fitness - Fitton Clubs is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.