Patient Communication Coordinator – Eye Care

Job overview

The Patient Communication Coordinator – Eye Care role is onsite in Fishers, IN, in a call center environment supporting multiple practice locations and provider schedules. Pay is $18–$25 per hour, depending on relevant experience. The coordinator supports a boutique eye care practice’s Patient Experience team and its goal of providing helpful service and exceptional care. The role serves as a first point of contact for patients and families, helping them access care through clear communication, appointment scheduling, referral coordination, and resolution of concerns. Accurate documentation and coordination across providers help maintain clinic flow and patient access.

What you'll do

• Answer and route incoming calls
• provide information about services and appointment processes
• schedule exams, follow-ups, specialty visits, and urgent cases using EHR and scheduling tools
• coordinate schedules across providers and locations
• manage cancellations and rescheduling
• support referral calls
• place reminders and document call outcomes
• report recurring issues
• resolve scheduling conflicts and patient concerns
• protect patient privacy and confidentiality.

What we're looking for

Skills & competencies

patient communication coordinator

eye care

fishers in

eyetastic services

full-time

call center

patient scheduling

ehr

referral coordination

patient access

hipaa

up to 40 hours/week

$18–$25/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Optometry and customer service training
• supportive, collaborative team environment
• growth and advancement opportunities
• workplace described as committed to work-life balance.

Why this role

The posting lists healthcare office, scheduling, patient access, or call center experience and EHR experience as preferred, along with familiarity with fees, payment options, or insurance basics. Full-time schedule is up to 40 hours per week.

About the employer

Eyetastic Services is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.