Customer Relations Representative | State Farm Agent Team

Job overview

The Customer Relations Representative | State Farm Agent Team role is onsite in North Carolina; the listing gives the city as 28036. The posting lists a salary of $50,000–$60,000 per year. Roger O'Connell's agency serves customers across North Carolina, South Carolina, and Tennessee and focuses on customer experience and community service. The representative supports agency growth by resolving customer inquiries, maintaining accurate records, assisting with retention, coordinating with other team members, and anticipating community members' needs. The role calls for communication and problem-solving skills and the ability to handle stressful situations calmly.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update customer records
• assist with customer retention strategies
• coordinate with other departments to support customer satisfaction.

What we're looking for

Skills & competencies

customer relations representative

customer service

insurance agency

customer retention

customer records

problem solving

north carolina

state farm agent

$50k–$60k/year

health insurance

401(k) match

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance bonus
• health, dental, vision, and life insurance
• flexible schedule
• paid time off
• training and development
• advancement opportunities
• 401(k) matching.

Why this role

The agency describes advancement opportunities, training and development, flexible scheduling, performance bonuses, and a supportive team environment.

About the employer

Roger O'Connell - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.