Customer Relations Representative – State Farm Agent Team Member

Job overview

The Customer Relations Representative role is an in-office position in Peoria, IL, starting at 20 hours per week. Pay is $15–$20 per hour. The role supports Aaron Freitag State Farm Insurance & Financial Services Agency and its customer service and relationship-building work. The representative helps clients with policy servicing, billing, and account needs while supporting the sales team and daily office operations. Accurate records, responsive follow-up, and positive customer experiences contribute to client retention and agency service.

What you'll do

• Serve customers by phone, email, and in person
• assist with policy changes, billing questions, and account servicing
• process endorsements, payments, and document updates
• identify cross-sell and coverage opportunities
• follow up on outstanding needs
• maintain client records
• support daily office operations.

What we're looking for

Skills & competencies

customer relations representative

state farm agent team member

peoria il

aaron freitag state farm agent

part-time

20 hours per week

customer service

policy servicing

billing support

client records

insurance

performance bonuses

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonuses, advancement opportunities, training and development, and company parties.

Why this role

The posting describes a part-time schedule starting at 20 hours per week and a potential path to a full-time agency role.

About the employer

Aaron Freitag - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.