Call Center Representative — Seminole, FL

Job overview

The Call Center Representative works onsite in Seminole, FL, Monday through Friday from 8:00 a.m. to 5:00 p.m., with rotating Saturdays from 8:00 a.m. to noon. Starting pay is $15.00 per hour, based on experience. The role supports Window World customers through their home-improvement experience. The representative handles customer contacts across phone and digital channels, answers questions, coordinates appointments, resolves or escalates concerns, and maintains accurate records. The role helps connect customers with sales, installation, and service teams and supports timely, helpful customer service.

What you'll do

• Handle inbound and outbound calls and respond through email, text, online chat, and other channels
• answer questions about products, services, appointments, and policies
• schedule consultations, installations, and service calls
• resolve or escalate concerns
• document interactions and maintain customer records
• process payments and update account information
• conduct follow-ups
• collaborate with internal departments
• assist with onboarding when assigned.

What we're looking for

Skills & competencies

call center representative

seminole fl

window world

customer service

inbound calls

outbound calls

appointment scheduling

customer records

payment processing

monday–friday

rotating saturdays

$15/hr starting pay

401(k) match

medical, dental and vision

Work arrangement

• Weekend coverage required

Benefits & perks

• Weekly pay, 401(k) with company match, medical, dental and vision insurance, paid time off and vacation accrual, performance bonuses, and career advancement opportunities.

Why this role

In-office schedule includes rotating Saturday hours; one year of customer service, call center, or related experience is required, with two or more years preferred.

About the employer

Window World of Baton Rouge is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.