Retail Service Agent

Job overview

The Retail Service Agent role is onsite in Nashville, TN, at a popup facility. Compensation is described as competitive hourly pay, with no numeric rate specified. DHL’s retail service supports customers creating and handling domestic and international shipments. The agent assists customers with shipment inquiries, labels, documentation, drop-offs, and pickups, while also processing shipments and maintaining compliance with safety, security, regulatory, and company policies. The role supports efficient customer service and shipment handling at the location.

What you'll do

• Respond to customer inquiries in person and by telephone
• prepare shipment labels and documentation
• assist with drop-offs and pickups
• sort and process shipments
• complete documentation and manifesting
• bag shipments and provide shipment status information
• open and close the popup location.

What we're looking for

Skills & competencies

retail service agent

customer service

shipment processing

shipping documentation

nashville tn

dhl express

popup facility

saturday availability

domestic shipping

international shipping

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match, employee share purchase plan, medical, dental, and vision coverage, tuition reimbursement, paid time off, paid leave, employee discounts, employee assistance, and training opportunities.

Why this role

The role works independently at a new popup facility and requires flexibility to work Saturdays.

About the employer

DHL Express, Inc. is hiring for this role. Industry: Couriers and Express Delivery Services. Sector: 49.