Service Department Customer Service Representative

Job overview

The Service Department Customer Service Representative role is onsite in Fort Worth, TX, with pay of $15 per hour. The role supports Generator Supercenter’s generator service and installation business and its mission to provide customers comfort and peace of mind. The representative handles customer communications and service administration, helping customers arrange service, maintain account records, and receive basic technical assistance. The role also supports coworkers and management with administrative tasks.

What you'll do

• Answer incoming customer calls
• schedule job tickets and process payments
• maintain customer accounts
• make collection calls and assist with service billing
• update customer records
• perform data entry, filing, and document preparation
• provide minor generator technical support and monitor service and system setups
• support customers, coworkers, and management.

What we're looking for

Skills & competencies

customer service representative

fort worth tx

generator supercenter

service department

customer calls

service scheduling

payment processing

account records

generator support

$15/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Voluntary life insurance
• short- and long-term disability
• medical, dental, and vision
• 401(k) matching after six months
• paid time off
• possible commissions.

Why this role

The listing requests at least two years of customer service, receptionist, or administrative assistant experience. Possible commissions are mentioned as a possibility, not a guaranteed benefit.

About the employer

Generator Supercenter of Ft Worth is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.