Customer Service Representative — Member Care (Part-Time, 11 a.m.–4 p.m. ET)

Job overview

The Customer Service Representative — Member Care role is remote for candidates currently residing in Florida, Georgia, North Carolina, Ohio, Texas, or Utah. Compensation is $20.00 per hour. Sidecar Health’s mission is to make healthcare affordable and accessible, and this role supports members navigating their health plans and claims.

What you'll do

• Handle inbound member calls and chats about benefit amounts, plan benefits, and claims
• resolve issues and complaints with empathy and accuracy
• maintain detailed records and follow established procedures. Paid training lasts four weeks, 9:00 a.m.–5:30 p.m. Eastern Time, with attendance required throughout.

What we're looking for

Skills & competencies

customer service representative

member care

remote

part-time

health insurance

member support

inbound calls and chats

claims questions

$20/hour

11 a.m.–4 p.m. et

sidecar health

eligible states only

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical coverage from day one, with the company paying 100% of the premium for the employee and dependents
• $50 monthly internet reimbursement and $50 monthly phone reimbursement.

Why this role

The part-time shift is 11:00 a.m.–4:00 p.m. Eastern Time, with a November 16 start date. A high school diploma or equivalent is required; a bachelor’s degree and bilingual English-Spanish skills are preferred.

About the employer

Sidecar Health is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.