Front Office Manager

Job overview

The Front Office Manager role is onsite in Richmond, CA; compensation is described as a competitive salary based on experience, with no numeric amount specified. Courtyard by Marriott Richmond Berkeley offers modern accommodations and guest service in the East Bay. The manager oversees front desk and guest-service operations, leads associates, coordinates group reservations, and handles accounts receivable and invoicing. The role supports smooth hotel operations and a consistent guest experience through staff development, accurate billing, and coordination with other hotel teams.

What you'll do

• Oversee front desk, guest services, and night audit
• lead, train, and mentor associates
• manage check-in and check-out and resolve guest concerns
• maintain brand standards
• create staff schedules and manage payroll and coverage
• oversee group reservations, room blocks, rooming lists, and billing setup
• manage accounts receivable, invoices, reconciliation, and payment documentation
• coordinate with accounting, sales, events, housekeeping, and maintenance
• monitor guest satisfaction and reviews
• conduct meetings, training, and performance evaluations.

What we're looking for

Skills & competencies

front office manager

hotel operations

guest services

front desk

night audit

group reservations

accounts receivable

invoicing

richmond ca

courtyard by marriott

hospitality

evenings and weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance available
• paid time off
• Marriott employee travel discounts
• career advancement opportunities within the Marriott brand.

Why this role

Requires 2+ years of hospitality front-office supervisory or management experience and experience with group reservations, billing, and hotel accounting. The posting specifies a flexible schedule that includes evenings, weekends, and holidays.

About the employer

Courtyard by Marriott Richmond is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.