Senior Analyst, Field Service Technology

Job overview

The Senior Analyst, Field Service Technology role is onsite at Whirlpool’s Riverview Campus in Benton Harbor, MI; compensation is not specified. The position supports Whirlpool Operations Technology and the digital transformation of operations and field service. The analyst translates complex workflows into technical requirements and helps deliver technology solutions that improve processes, efficiency, and cost. The role coordinates requirements, implementation, testing, reporting, and user support across operations teams, vendors, and strategic partners.

What you'll do

• Capture requirements and formulate functional solutions
• convert business needs into user stories, acceptance criteria, and specifications
• collaborate with operations, vendors, and partners on technical solutions and delivery
• coordinate testing and validation of features, updates, and integrations
• support end users
• evaluate solution performance
• assist with data validation, reporting, and process documentation
• manage project progress and timely system integrations.

What we're looking for

Skills & competencies

senior analyst

field service

business analysis

salesforce

system integrations

user stories

operations technology

benton harbor mi

whirlpool

Work arrangement

• Weekend coverage required

Benefits & perks

• Generous benefits package, Whirlpool employee discount, fitness and educational reimbursement programs, and time-off benefits including a four-week paid sabbatical after every five years of service.

Why this role

Requires a high school diploma or GED, 3+ years of business analyst experience in field service, and 2+ years administering Salesforce.

About the employer

Whirlpool Corporation is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.