Community Resource Navigator – Housing Consumer Education Center

Job overview

The Community Resource Navigator – Housing Consumer Education Center role is onsite and split between the Marlborough and Framingham offices in Massachusetts. Compensation is $21–$23 per hour. The role supports SMOC’s Housing Consumer Education Center services for individuals and families seeking affordable housing or help remaining housed. The Navigator provides short-term case management, information, education, and referrals to help households connect with housing-related services and supports. The role also coordinates workshops, maintains client records, and builds relationships with community organizations and service providers.

What you'll do

• Carry a caseload and provide short-term case management
• connect households with services and supports for safe, stable housing
• maintain client records and enter required data
• make appropriate referrals
• coordinate, schedule, and facilitate workshops
• build community connections
• assist with housing searches and applications
• support intake operations and outreach as assigned
• communicate with clients by phone, email, and in person.

What we're looking for

Skills & competencies

community resource navigator

housing consumer education center

full-time

framingham ma

marlborough ma

smoc

housing support

case management

community referrals

workshop coordination

bilingual spanish or portuguese

$21–$23/hr

monday–friday

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid vacation and sick time
• 12 paid holidays in the first year
• employer-paid life insurance, AD&D, and long-term disability
• medical, dental, and vision plans
• 403(b) with company match
• voluntary insurance options
• flexible spending and dependent care accounts
• employee assistance program
• tuition reimbursement.

Why this role

Bilingual Spanish or Portuguese is required. The position is split between Marlborough and Framingham offices and has a Monday–Friday, 9:00 a.m.–5:00 p.m. schedule, with a one-hour unpaid lunch and 35 hours per week.

About the employer

South Middlesex Opportunity Council is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.