Customer Service Field Trainer II

Job overview

The Customer Service Field Trainer II role is onsite in Westborough, MA, with compensation of $23–$24 per hour based on experience. The role supports Toshiba customers using its print, document management, and workflow solutions.

What you'll do

• Train customers to operate purchased or leased Toshiba equipment
• answer complex equipment and software questions
• troubleshoot operator issues
• follow up on customer commitments
• coordinate training appointments with service, sales, and marketing teams
• track appointments and training activity
• maintain customer concern records and reports
• may train Toshiba sales and marketing staff or assist less senior trainers.

What we're looking for

Skills & competencies

customer service field trainer ii

westborough ma

toshiba

field training

customer support

print equipment

software troubleshooting

customer education

appointment scheduling

$23–$24/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• 401(k) with match
• company-provided life insurance
• employee assistance programs
• spending accounts
• pet insurance
• employee discounts
• paid holidays and leave
• training and career growth.

Why this role

Requires a high school diploma or GED plus three years of customer support experience; a valid driver’s license and ability to travel by automobile a large percentage of the time are required.

About the employer

Toshiba America Business Solutions, Inc. is hiring for this role. Industry: Office Equipment Merchant Wholesalers. Sector: 42.