Call Center Specialist | Insurance

Job overview

The Call Center Specialist – Insurance is an in-office role in Pittsfield, MA, Monday–Friday, 8 a.m.–4:30 p.m. Pay is $20.67–$26.06 per hour. The role supports Greylock Insurance Agency clients and staff.

What you'll do

• Answer inbound calls and inquiries through the agency phone queue
• support policy servicing and follow-ups
• assist account managers and processing teams with customer service, policy changes, document mailing, and outbound calls as needed
• enter prospect and policyholder information
• conduct quality checks on records
• and promote agency and credit union products through referrals and cross-selling.

What we're looking for

Skills & competencies

call center specialist

insurance

pittsfield ma

greylock federal credit union

full-time

in-office

monday–friday

8 a.m.–4:30 p.m.

inbound calls

policy servicing

$20.67–$26.06/hr

$1,500 sign-on bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical plan options, FSA, HSA/HRA, dental, vision, wellness benefits, 401(k) with employer match, pension contributions, paid time off, incentive plans, profit sharing, employer-paid life insurance, disability coverage, and optional additional insurance.

Why this role

A $1,500 sign-on bonus is available to eligible full-time employees, paid in stages after onboarding/training and continued satisfactory service. Producer’s License is preferred.

About the employer

Greylock Federal Credit Union is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.