Client Service Associate

Job overview

The Client Service Associate role is onsite in Xenia, OH. Compensation is $12–$15 per hour. The associate serves as a welcoming point of contact for visitors to Jackson Hewitt offices and supports client engagement. The role helps create a positive client experience by greeting and assisting visitors, confirming appointments, following up with clients and prospects, and keeping clients informed while they wait. It also supports office outreach and provides a path to learn tax preparation through training and continuing education.

What you'll do

• Engage with clients
• confirm appointments
• follow up with past and potential clients
• distribute marketing materials
• keep clients engaged during wait times
• provide office support and troubleshoot basic computer issues.

What we're looking for

Skills & competencies

client service associate

xenia oh

jackson hewitt

customer service

appointment confirmation

client follow-up

office support

tax preparation training

continuing tax education

$12–$15 per hour

advancement opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Training and development, company parties, employee discounts, corporate discount program, tax preparation training, continuing tax education, and advancement opportunities.

Why this role

Tax preparation training and continuing tax education are available; prior customer service or sales experience is preferred but not required.

About the employer

Jackson Hewitt - 2790 is hiring for this role. Industry: Tax Preparation Services. Sector: 54.