Customer Service Supervisor
Employment type
Full-time
Work setting
On-site
Location
Plano, TX
Schedule
Day shift
Posted
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Job overview
The Customer Service Supervisor role is onsite in Plano, TX. Compensation is not specified. The position provides operational support to field service repair organizations and internal partners, including Sales, Contact Centers, Parts, Repair, and Product Management. The role compiles and distributes scheduled and ad hoc reports, monitors performance, and helps resolve complex service issues and opportunities. It also routes unresolved grievances to designated departments for further investigation, supporting effective customer service and repair operations.
What you'll do
- Compile and distribute scheduled and ad hoc reports using available data resources, including ERP systems
- monitor and communicate performance levels
- provide operational support to field service repair organizations
- support internal partners with complex issues and opportunities
- approve referrals of unresolved grievances for further investigation.
What we're looking for
- Skills & competencies
- full-timecustomer service supervisorcustomer servicefield servicerepair operationsperformance reportingerp systemsplano txjudit incsapexcel8+ years’ experience
- Work arrangement
- Weekend coverage required
About the employer
Judit Inc is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-1011.00
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Listing ID: 4479a3be-4b6e-4349-8317-2e308225e20b