Account Manager, Multi-Site Operations

Job overview

The Account Manager role is onsite in Chicago, IL, and includes management of client sites across five states, with occasional domestic travel to other states and regular travel between Allstate sites. The stated salary range is $75,000–$80,000 per year. The Millennium Group provides print, mail, document scanning, reception, and related office support services. The manager coordinates multi-site teams and serves as the primary client contact, aligning staffing and processes while monitoring service quality and performance. The role helps maintain consistent service delivery, address operational risks, and support long-term client relationships.

What you'll do

• Manage multi-site teams across five states
• standardize workplace experience, reception, mailroom, shipping and receiving, and facilities support
• oversee hiring, training, coaching, and performance management
• ensure coverage and cross-training
• serve as primary escalation point and client contact
• monitor service KPIs and implement workflow improvements
• coordinate staffing and communication across sites
• ensure contractual obligations are met and address risks early.

What we're looking for

Skills & competencies

account manager

multi-site operations

client relationship management

workplace experience

mailroom

reception

facilities support

chicago il

the millennium group

full-time

$75k–$80k/year

multi-state team leadership

occasional domestic travel

Work arrangement

• Weekend coverage required

Why this role

The role supports a client across multiple sites and includes occasional domestic travel to other states. The employer describes itself as an award-winning business process outsourcing firm with more than 1,500 nationwide associates.

About the employer

The Millennium Group is hiring for this role. Industry: Office Administrative Services. Sector: 56.